Remote Control Problem

[ikari]

hi, my friend bought his new receiver, AZBOX Premium.
and his remote control not working, the Batteries is ok and the lights on the remote is ok but it seems that the remote is not have a connection with the AZBOX, we Updated to FW 3686 after "FORMAT APPLICATION AREA" by USB and nothing, on the TV seems everthing ok but AZBOX did not response to the Remote Control.

please any help or suggestions

ikari

[rtificial]

The remote control also did not work for the firmware update menu?

In that case either something is wrong with the remote or with the azbox. In both cases your friend should go back to the reseller I think.

[zeini]

Are you able to operate with the buttuns on the box?

[seedys50]

Also worth checking if you have a remote extender type thing plugged in (the sort of magic eye that lets you control the box from another room). When mine is plugged in and i use the remote the azbox does not see the commands. Unplug the extender and it works perfectly. Just a thought.

[toto1980]

hi
still does not work for me
i tried all the things i can
i heard there is an option to use recovery settings for the AZBOX but i dont know if it will be good for me

[zeini]

Make a DOM-format and update your box new.

See here (https://www.satpimps.co.uk/showpost.php?p=635871&postcount=3)!

[toto1980]

doesnt work for me
the remote controller is out of control :(
no connection between it and the reciever

[britzolas]

One stupid question:
Have you tried replacing the batteries of the remote???
Do it and try the following: Set your mobile phone to the camera mode. Point the remote to the camera of the phone and look at the screen. If you see the infared light of the remote flashing then it works. If not then send the remote to the dealer.

[toto1980]

hi
i did it
and i see red blue light from the remote controller
the problem is in the connection between remote to receiver

[toto1980]

by the way i sent them email today to the company i bought from them the reciever
we will see how they gonna respond to that problem

[pr2]

Hello,

Simply open your Azbox and check the cable that come from the VFD display to the motherboard and check that it is fit right in the motherboard socket. May be remove and plug it again.

Pr2

[britzolas]

You said red-blue light???
Mine is just white (kinda blueish).
I think the remote is faulty. If you have a universal remote try with that and good luck.