AzBox Update Screen Poblem

[stoker_x1]

Hello Everyone, my first time posting here.

I really have a problem with my 3 month old AzBox Ultra. American Model.

I decided to update the FW to 5020. Turned off the receiver with power switch on back side of unit. Formatted usb with fat32 system, loaded FW5020 and changed the name to "patch". Inserted USB into front slot and then powered on the receiver. Waited for the Update screen to appear with the four options. Instead, receiver booted to the setup screen. Pulled out the USB with power off. Inserted it into my computer and then changed the name to "patch.bin". Re-inserted USB into receiver and again powered on the unit. Again it booted to the setup screen, skipping the Update screen. I followed the above procedure using the USB slot on the back of the receiver. Same results.

I have powered off the receiver with the remote and followed the above steps and again, it didn't work.

Decided to try updating the receiver by going into the setup mode and selected the Firmware Upgrade choice. Switched to USB and hit OK. Using this method worked. After reboot, setup menu firmware version showed 5020 and nothing seemed abnormal.

Deleted all sats not needed and the scanned in TP's with channels I watch. Problem is that the new channels were not located with or in the proper Sat I had just programed, but instead on the next sat on the list.

I believe that I need to Format the Application area to start fresh and rid the box of all glitches. Problem is that I can't select option 4 of the Update Screen in order to "Format Application Area".

I have googled this subject for two days now and have read everything possible. I believe I have covered all the procedures in my efforts and still can't fix the problem.

Please help.https://www.satpimps.co.uk/images/smilies/bowing-036.gif

Thanks in advance.

[Heinz]

Press OK button when tuner booting and see on VFD CHECKING to enter update menu.

Sorry for my bad english.

[Smudger]

Also try another usb stick.
I have one usb that gives me problems.

[stoker_x1]

Thank you for responding.

As I said earlier, I think I have covered everything. I have practically wore out the remote over the last two days pressing the OK button. Did Not Work.

My post covered the basics. USB works or the Firmware could not have updated. OK button did not work. Power reboot with remote and power switch did not work.

Only thing that did work was the Setup menu Firmware upgrade using USB.

Took cover off and checked all cables. All were connected with no obvious faults.

Very frustrated with this AzBox.

[stoker_x1]

Have tried three different USB sticks. Besides, If it were a problem with the USB stick I used, I don't think it could have updated firmware. Receiver found and read the stick.

Thanks again.

[Carp95]

First do a factory reset before trying to update with format.
Second use other usb stick ( or other usb device ).

In fact youi don't really need a format before updating unless you have serious problems no one else have.

[stoker_x1]

Been chasing satellites for three years now. Have three 10' C-band dishes hooked to 12 different receivers. I really don't know everything and know that I have a lot to learn. But I know my way around electronics and also do software design work. That is why I'm so frustrated.

I can't re-write the software and fix the problem because I don't have code needed to do that. Besides, I shouldn't have to do that. AzBox doesn't have enough memory and what is there is probably maxed out and there in lies the problem.

I was just hoping that someone might have had this problem before and could suggest a way to just click and fix.

I done and re-done factory reset over the last two days and nothing. Used three different USB's on the front and back and still nothing.

Thank you Carp95 for your suggestions. Been there and done that. I need something new to try. Please help.

[Carp95]

Instead off using power button just pull wall socket ( and then press power button several times before booting up again )

I had your problem in the beginning with a Elite model, left it without power connection for several days and then it just worked.
So I don't know if this will help you.

Also you could try to go back to a realy "old" fw through udb methode wich works for you and then try again.

Most time consuming since you have sat probs:

- Delete all channels through menu
- Delete all sats through menu

Then add them again

[nakata]

unplug your receiver from the electric and remove for few minutes the battery from receiver's motherboard

[stoker_x1]

Thanks to everyone of you for responding. I do appreciate your suggestions.

OK, I haven't tried removing the battery. If I do remove the battery, can that cause any new problems? Removing the battery might cause the box to reset it's self in a new way that might be needed for this problem. Before I do that, though, I would like to ask everyone if someone has done this before and could it cause any new problems? I don't want to compound my problems.

I didn't know this box had a battery. Didn't pay attention when box was open.

[stoker_x1]

When I went to bed last night, I pulled the plug and left it that way over night. Nothing changed.

With a battery connected to the mother board, the box will always retain enough power to maintain minimal service regardless of external power. I have removed batteries from receivers before and what typically happens is the receiver drops all it's Sats and TP's and channels. Placing the battery back in the receiver fires it up minus the sats and all your work. That is why you don't want to remove the battery. However, in this case I don't care, because I want to start fresh anyway.

I just don't know enough about this receiver yet and worry that it might be different and battery out = bad. Don't know.

Thanks

[kebien]

First rule : do not delete satellites
If you need to make space for new trasponders,you should delete all trasponders BUT ONE in each of the sats not into your aiming region.
If you really want to delete sats,you should do it with an editor.

The satellites/trasponder/channel list is prone to corruption,which lead to strange behavior as you are experiencing.
Touch it the least possible.
Do not load somebody else's sat files into your box either.

Start anew with fw and sat list,then keep in mind this advice.(until you understand how it works)

[nakata]

When I went to bed last night, I pulled the plug and left it that way over night. Nothing changed.

With a battery connected to the mother board, the box will always retain enough power to maintain minimal service regardless of external power. I have removed batteries from receivers before and what typically happens is the receiver drops all it's Sats and TP's and channels. Placing the battery back in the receiver fires it up minus the sats and all your work. That is why you don't want to remove the battery. However, in this case I don't care, because I want to start fresh anyway.

I just don't know enough about this receiver yet and worry that it might be different and battery out = bad. Don't know.

Thanks

yes, I've done it and I did not have any problem

[pr2]

Hello,

If you Azbox don't go to Upgrade menu when booting it is because it didn't find a file called patch.bin

So ensure that you display the extension of files in your Windows and check that your file is called patch.bin and not patch or patch.bin.bin.

Another safe way to check the file extension is check in Windows which letter is assigned to your USB stick.

So a start -> run... -> cmd

To open a DOS prompt and there type the letter of your USB stick (for example: E: ) and then type: dir

You will get the list of the file on your USB stick and you will see the exact file name.

It should be "patch.bin" no more no less.

Otherwhise if you are confused with file renaming. Simply keep the original filename and copy it to your USB stick.

In your Azbox go to : 11. Setup -> System information -> upgrade firmware select USB press OK and the firmware 0.9.5020 will appear, select it by pressing OK and your Azbox will upgrade itself.

Pr2

[stoker_x1]

The information posted below was given to my American friends. Sharing some of what I have learned about this problem and Box. Thanks for everyone's help and efforts.

Good Day to All!

It is really great that so many of you have tried to help. You have all been very generous with you time and efforts.

Unfortunately, nothing has worked. At this point, I would like to share with you some of the advice I have received from Europe where they have extensive experience with AzBoxs. For the record, you folks are truly up to speed with this box when compared with the large number of European users. That says a lot.

For Example: From a Senior Member in Europe.
"First rule : do not delete satellites
If you need to make space for new trasponders,you should delete all trasponders BUT ONE in each of the sats not into your aiming region.
If you really want to delete sats,you should do it with an editor.

The satellites/trasponder/channel list is prone to corruption,which lead to strange behavior as you are experiencing.
Touch it the least possible.
Do not load somebody else's sat files into your box either."
Seems like good advice.

With regard to removing the Battery: From one person in Europe.
"yes, I've done it and I did not have any problem"

For myself, I build custom computers for special clients. I have a work area designed to be static free. I remove batteries all the time and no problems. Have never fried a board. Since Rick is not recommending that I should remove the battery, I wont. So we will not find out if that could work. If anyone else ever does this, please post your results.

Maybe the most interesting problem regarding the "Update Screen" is the fact that when I power the receiver on with the USB plugged in, front or back, there is not an image on the screen saying "CHECKING", instead there is an image saying no signal and it is caught up in a loop and just sets there flickering and will do so until you power of the receiver. The European response to this is quote:

"If you Azbox don't go to Upgrade menu when booting it is because it didn't find a file called patch.bin"

Someone here suggested that too. So I loaded the USB into my computer and checked the files saved on it by going into dos mode. "Start - Run and then CMD and typed my drive letter which was G: in my case and it showed "Patch.bin". No mistakes and as it should be.

Since the file name is correct and the receiver will not recognize it, "Checking", then the fault must lie in a corrupted area of something like the Bios of the chip in the receiver.

I could go on and on regarding small discoveries about this receiver, but I wont waste everyone's time. Instead, I will tell you that I can and did install FW5020 and withstanding the problem with the Update Screen, all else seems to be working as expected.

Right now I have one satellite showing saved after spending a great deal of time accomplishing this. I plan to start entering 11 additional Satellites over the next hour and see if doing that still leads to a corruption problem with adjoining Satellites.

Again, Thanks for trying to help.

[Smudger]

Patch.bin is not correct it must be all lowercase patch.bin

[kebien]

Correct,the syntax is wrong,must be lower case.

On second note,you are assuming the problem will go away by continuing using an already corrupted sat list.
I assure you you will end up with even more problems.
Do a factory reset and check the the box loaded the original satellite list including the satellites you already deleted.
The box have a backup satellites list to use in case of corruption.
Under no cir***stances you continue without re doing everything,because you will end up here (and that other forum) again with more and more questions that have no answers.
This is a VERY buggy box,with unresolved issues since it is in the market,that you need to understand and learn how go around those.
This is one of them.
Forget about deleting satellites at all,they won't hurt you being there.

[stoker_x1]

Thanks for pointing out Cap "Patch.bin". It was correct on the USB and just typo on this forum.

Have now loaded two Satellites and so far no corruption to adjoining Satellites. I'm sure the problem with corruption will come back to haunt me later, but for now, all is working.

So far no bugs with FW5020, taking a deep breath right now.