6000HD problem saying damaged box

[roofer32]

I have done a lot of boxes and not a novice, but one box keeps giving me the message 'this box is damaged contact seller'???? and displaying a 'secf'(I think it's that) on the display.
Does anybody else have this problem?

The box starts up normally and this does this after 5-10 minutes or so.

I know there is a recovery tool, but stupid me, I have thrown my rs232 cable away!!!

[jbvid]

Hi
Does it still give the display fault with the LNB cable disconnected ? Have you tried patching it again or loading a different premade channel list. Failing that looks like a new cable purchase.
jb

[satpaul]

I had that one send it back to who supplied it and get another new one

[roofer32]

New patches don't seem to make any difference and No, not tried the new channel list.

Think I will contact the seller tomorrow.

[blackdevil]

To be honest,with any respect,i haven't understand exactly your problem.
I 'll propose you a solution and i 'll wait your feedback.

First download 30/08 patch : https://www.satpimps.co.uk/showthread.php?163203-Spiderbox-Smartbox-HD6000-Patch-30-08-2013
After do factory settings , download 29/04 patch : https://www.satpimps.co.uk/showthread.php?166967-Spiderbox-Smartbox-HD6000-Patch-29-04-2014
(check every time Menu-System Info, to be sure).
Then do factory settings and at last download a channel list from here : https://www.satpimps.co.uk/forumdisplay.php?576-Channel-Lists

[roofer32]

Thanks for your feedback BD, always grateful for any help. I will go thro the process and report back asap.

[roofer32]

60527

60528

I followed all that information and still got these messages. I have spoke to the shop owner and awaiting a reply.

[jbvid]

60527

60528

I followed all that information and still got these messages. I have spoke to the shop owner and awaiting a reply.

Have you checked your LNB cable connections? the SE CF could relate to a Short Circuit Fault.
jb

[Satcat]

To be honest,with any respect,i haven't understand exactly your problem.
I 'll propose you a solution and i 'll wait your feedback.

First download 30/08 patch : https://www.satpimps.co.uk/showthread.php?163203-Spiderbox-Smartbox-HD6000-Patch-30-08-2013
After do factory settings , download 29/04 patch : https://www.satpimps.co.uk/showthread.php?166967-Spiderbox-Smartbox-HD6000-Patch-29-04-2014
(check every time Menu-System Info, to be sure).
Then do factory settings and at last download a channel list from here : https://www.satpimps.co.uk/forumdisplay.php?576-Channel-Lists

I apologise for butting in on this thread, but is the information above just for the op who is having problems, or should a new spiderbox be loaded with the 30/8 patch before loading the latest one?

[roofer32]

Have you checked your LNB cable connections? the SE CF could relate to a Short Circuit Fault.
jb

Not having this fault with my own box, so must be a problem with the box.

[blackdevil]

60527

60528

I followed all that information and still got these messages. I have spoke to the shop owner and awaiting a reply.

I will be back to you when i 'll have some specific infos.
At meantime can you use your receiver in other installation ?
Also can you use recovery tool ?

[blackdevil]

I apologise for butting in on this thread, but is the information above just for the op who is having problems, or should a new spiderbox be loaded with the 30/8 patch before loading the latest one?

We have noticed that sometimes when you load the latest patch in a new receiver having official software there was a problem with our logo.
So i proposed in any case to load 30/08 first and then the latest.

[echelon]

I am posting this in case anybody else gets this same message



'this box is damaged contact seller'


they should do exactly what it says , not seek any forum advice until they have contacted the retailer and given the retailer the opportunity to deal with the problem (probably with a box swap out)

thanks