Samsung tv - Network is not connected

[davorp]

I can't get two of my Samsung TV's [ES8000] online today. One is wi-fi, the other one is wired. When I turn the tv on and start Smart Hub, it reports an error that there is no network and to check my Internet settings.

When I go to Network settings, the tv can't seem to get online, no matter what I do, even though my Internet connection is great, but my tv's can't get online at all. Also, it deleted almost all of my tv apps from smart hub. I'm starting to think that it's a global issue rather than my home network. Has anyone else experienced any difficulties with samsung tv's today?

[davorp]

So, it's a global issue after all. Cheers mate!

[Aldo]

So, it's a global issue after all. Cheers mate!

On My Samsung TV I get the Message " Network Interference, Try Later "

[Dark Cloud]

Strange, just yesterday my 8000 was slow to react to some apps.
I even went to the bother of re-crimping my rj45 plugs !!!!.
Seems fine today.

[davorp]

Maybe Samsung's ecosystem is hacked, cause they usually put on a notice if there is any maintenance planned.

[holmroad]

So assume it MUST just be Samsung issue ONLY, as my Samsung Galaxy Note 3 phone connects fine - just completed a Speedtest on it and been in Playstore - then on Panasonic TV it connected fine to YouTube etc, so that brand is ok!
Hope it soon clears up for you guys!

[bob]

Network is connecting OK now 18.00h UK.
The Samsung ES8000 Series are not connecting at this time.
Samsung server is OK.

[dog-man]

I have had the same problem all afternoon with my Samsung TV.

[davorp]

Still no network on my Samsung TV. I have to watch Eastenders on my computer. :(

[davorp]

Update: All third-party apps (e.g LMod player etc.) will work, only the apps hosted on Samsung servers don't work. One can use Lmod and similar third-party players to watch IPTV until this is sorted out, hopefully soon.

[bob]

A reported fire which has caused the smart hub to go down. I'm sure we'll be back soon. That would be the second time within a year then, in April last year there was a fire at Samsung backup data center which caused a similar problem.
Only certain apps. Netflix, Amazon Prime, BBC iPlayer no connection, ITV player and Channel 5 does connect on the 8000 series!!!
It's the same in the USA.
Stranger still, all connecting on C6530 series Samsung’s

Can now confirm this problem is worldwide.

[holmroad]

Just as a matter of interest, do the Samsung phones NOT use same server, because as I said above my Galaxy Note 3 has worked fine all day with internet connection?

[davorp]

Just as a matter of interest, do the Samsung phones NOT use same server, because as I said above my Galaxy Note 3 has worked fine all day with internet connection?


Well, Samsung phones use Android OS which is stored locally and installed on the device, wheres the TV OS and apps are stored on the remote server.

[bob]

Update:
Besides the Samsung Smart Hub outage (http://www.myce.com/news/samsung-smart-tv-smarthub-suffer-worldwide-internet-outage-75099/) of yesterday, also Sony’s Smart TV platform is down; the company has confirmed the issue. The issues are affecting both TVs and Blu-ray players and due to its popular apps like Netflix and HBO don’t work. Earlier yesterday the PlayStation Network was also down for a while.

[davorp]

John Soltys · 4 mins ago
0
United Kingdom · BT · Android Browser 4.0 on Android

So, i have 2 Samsung smart tv's and one is connected and working and the other is not! Both share same router so obviously different tv's use different servers.


I think they have different servers for older tv models that use different set of apps.

[dog-man]

Still down for me.

[davorp]

How can it be a worldwide issue? Don't they have different servers in different regions?

[Dark Cloud]

do you think they will admit to a hack?

[Dark Cloud]

Not saying it was a hack, but they are not saying what has caused the problem.

[davorp]

We need a hack that would allow people to have smart hub and apps saved locally onto a thumb drive. That way we would always have access to installed apps regardless of the status of the remote cloud server. It's a similar thing with Nintendo WII platform. One can save apps onto a SD card and run from there whenever needed. Samsung apps are in the .ipk format, so it would not be an issue to store apps locally, as long as the tv "knows" the path where to look for apps. Simple hack and it would be very useful.

[cosworth4x4]

do you think they will admit to a hack?

if it was LAST THING THEY WILL DO is admit it , the way they been handing out fines will cost them millions.

just think of all them poor people with the new get samsung tv , that samsung have admitted they are recording youre sound :biggrinjester:

could be a lot of heavy breathing on them recording's ;)

glad ive got the older version and its not in my bedroom , :biggrinjester:

ok even the once in 6 months i dont want recorded, :respect-050:

[davorp]

It's working again this morning.

[bob]

The Samsung 8000 Series will now have a Smart Hub automatic update soon, if not connecting, power off and wait 10 mines before restarting! Should update.

[davorp]

Can anyone sign in to the Facebook app? When I run the app, it reports an error that service is unavailable due to system or network interference.

[bob]

Yes it is working OK, but only after update, it requested update on opening before sign in. Hope that helps.

[davorp]

I can't link my accounts to twitter and facebook. "Unable to connect to the server. Please try again later". It's all ok on other devices though.

[bob]

You could try reinstalling, highlight App Twitter or Facebook. Don’t open. Press the tools button on the remote and from the dropdown list select reinstall.

Twitter is working OK.

[davorp]

I reinstalled everything as my tv has deleted all the apps during the outage, so I had to reinstall both smart hub an the apps. I will try to reinstall facebook and twitter again, but I can't link my accounts in smart hub nonetheless Tools -> Settings -> Account Manager -> Link to other accounts.

Edit: Nope, still reports the same message, can't connect to the server, please try later.

[bob]

What model are you having problem with? Because I am out of ideas at this point, and that may help, again it may not.

[Dark Cloud]

as Bob said, I eventually, today, got the Update and everything is working 100%.
SHE is finally catching up with her Indian Summer on CH4 Catchup.

[davorp]

What model are you having problem with? Because I am out of ideas at this point, and that may help, again it may not.

It's ES 8000.

[bob]

· I use one of those myself, is your firmware up to date? It should be Version : 2015.5
dated:19 Dec, 2014

[davorp]

· I use one of those myself, is your firmware up to date? It should be Version : 2015.5
dated:19 Dec, 2014


When I try to update firmware, it reports that there is no new updates at the moment. It says current version: 002009. I have tried to fiddle with my app settings on facebook, and I have samsung smart tv allowed on the app list on facebook. It used to work just fine before the outage, same firmware and settings. Everything else is working ok, but twitter and facebook log in.

[davorp]

After updating the firmware, everything is working again. Thanks @bob for help.

[dog-man]

No update for me but mine is working fine again.

Mine is Not set for auto updates.

[bob]

Glad you are sorted. I see the update now has IPTV in the Samsung Apps, free for 7 days.

[davorp]

I have had that app for few months now.
It's 5 euros to buy.
Def worth it.


Is that the smart IPTV app that allows streaming m3u playlists?

[davorp]

I have had that app for few months now.
It's 5 euros to buy.
Def worth it.

Why don't you use Lmod player, all basic features are free and it doesn't expire. The only thing is that it's not in the app store.

[davorp]

I can't seem to be able to run Web Browser on my tv. When I run it, it say updating, it keeps updating, but wont start. On my other samsung tv it's the same with web browser. All other apps are working fine. Anyone else having this issue?

[davorp]

Where to get and how to load?
Using Samsung UE40ES5500

Thanks


Log in as develop and go to tools -> settings -> development and under "Setting server IP" enter: 213. 155. 22. 226 then click "User Application Synchronisation to begin the installation process.

[davorp]

My TV Samsung ES 8000 can't connect online on wireless. It can't get IP address, subnet mask, gateway all set to 0.0.0.0.
On my other Samsung telly, it's connected by direct Ethernet connection, same thing, can't get network settings.

I have tried everything: unplugging it from the mains, changed DNS to open DNS 8.8.8.8 but nothing helped.
The only thing I can think of is to try to install a different firmware. I don't know what else to do. Any suggestions welcome.

[holmroad]

My TV Samsung ES 8000 can't connect online on wireless. It can't get IP address, subnet mask, gateway all set to 0.0.0.0.
On my other Samsung telly, it's connected by direct Ethernet connection, same thing, can't get network settings.

I have tried everything: unplugging it from the mains, changed DNS to open DNS 8.8.8.8 but nothing helped.
The only thing I can think of is to try to install a different firmware. I don't know what else to do. Any suggestions welcome.

Maybe its similar symptoms to a year ago's issues with Samsung devices dave?
Hopefully someone else from earlier in this old thread will respond accordingly mate?

[echelon]

ip and subnet etc all come from the router, nothing to do with the internet and even with no internet a router would give each device its own ip address , so that side should populate regardless , as lomg as DHCP is active

ie:- your local LAN has nothing to do with the internet , so fix your LAN until each device has its own ip address, subnet and router ip login details

then ping each device from your pc or laptop, also checking that each device is "seen" in your router admin panel

[davorp]

ip and subnet etc all come from the router, nothing to do with the internet and even with no internet a router would give each device its own ip address , so that side should populate regardless , as lomg as DHCP is active

ie:- your local LAN has nothing to do with the internet , so fix your LAN until each device has its own ip address, subnet and router ip login details

then ping each device from your pc or laptop, also checking that each device is "seen" in your router admin panel


All my other wi fi devices are working fine with my router. Signal is great too. I have Apple AirPort Extreme.

[echelon]

but you said yourself that your samsungs have no ip address and no netmask and no Gateway , ALL are delivered by your router, so if they arent on the LAN then they arent going to get the net so it would be pointless setting the google public servers in your DNS part if the others are blank

so I stand by my assertion, fix your LAN if you want them to work to the net, because you dont need the internet connection for a local lan

if you cannot ping them from your laptop, then you have an internal problem to do with your router and LAN (local area networking)

if you cannot "see" the tv,s in your attached samsungdevices in your router admin panel, then again its a local fault

test the "faulty" devices with the apple by connecting an ethernet cable from one to the other, if that works then you have a wifi issue

if you wish to ignore good advice, that is up to you, but YOU are the one with the fault, not me

[davorp]

but you said yourself that your samsungs have no ip address and no netmask and no Gateway , ALL are delivered by your router, so if they arent on the LAN then they arent going to get the net so it would be pointless setting the google public servers in your DNS part if the others are blank

so I stand by my assertion, fix your LAN if you want them to work to the net, because you dont need the internet connection for a local lan

if you cannot ping them from your laptop, then you have an internal problem to do with your router and LAN (local area networking)

if you cannot "see" the tv,s in your attached samsungdevices in your router admin panel, then again its a local fault

if you wish to ignore good advice, that is up to you, but YOU are the one with the fault, not me


No, I don't want to ignore a good advice. I appreciate it, and I will look into it. I just wanted to make sure, that's all. Thanks mate.

[echelon]

looking at your router details it can handle up to 50 clients over wifi, plus it has ethernet connections, so until you have tested the "faulty" devices using ethernet then you havent proved the LAN is ok

if it works on wired ethernet and fails on wifi , then you have a problem , either with the router , local interference , or with the samsung devices themselves

change the cable on the other "wired" tv , also checking it has a valid ip , subnet and gateway

reading the wiki on your device it also mentions that its a dual band router, plus that the N series may not work with other manufacturers devices

so maybe you have the N series and maybe the samsungs cannot work to it ?

or maybe one of your bands has failed and the samsungs use that band ? (but maybe the working devices use the other one ?)

maybe you have set up the apple to wpa2 or some other option and that may exclude the samsungs ?

a myriad of causes may exist, but until you do as I say and check the router admin panel, try pinging the devices from your laptop , try bypassing the wifi using ethernet, then you havent gone through all your options , which is your job to do as the tech support guy for your router and LAN

when its all working , disconnect the internet but leave the apple on, then ping the samsungs, also check the IP , netmask and gateway settings are populated , you will then see I am correct in what I am saying and you may have learned something about "networking" (forget about the public dns settings until the other settings are populated)

think of it this way , to get on a motorway (internet) you have to access it via the access sliproad (local LAN)

if you cannot access the sliproad, you wont get onto the motorway, even if its empty