Motorized dish will not move West?

[chopper1]

hi guys,
turned on the Spiderbox HD6000 receiver today was at hotbird, tried to move it to 5 west then hispasat 30 west but it seemed to remain stuck on 13 east?
It does move to east satellies such as 23 east 28 east, wonder what would be wrong? ithought it was a motor problem, i bought an icecrypt Icecrypt DM-200 Super DiSEqC 1.2 USUALS Satellite Motor in May 2018 off ********* direct through **** so it should be under warranty? Have sent the seller a message but waiting on a reply!
Could it be a dish or receiver problem?
help much appreciated
thanks, Chopper

[gbmitie]

I'm just messing with a dark motor as I type, are u using USALS? There is a setting in the box where you can do a reset, ie tell dish to go to 0 or goto x, that can fix it, another way is to undo cable at motor end, have box switched off and undo cable on box as well. then re connect.

OK

ps I had a quick look at that moror, some price!! It looks as if it has 2 little switches one for east and one for west, when at dish you can check its getting power, press either and you may have leds as well.

[echelon]

should be able to reset the motor in the spiderbox menu I think , so check or disable the east west limits ?

also check if you can reset the motor with any switches, plus if it has any east west limits

and ensure the satellites are ticked in the motor section for all the satellites you want it to move to

[chopper1]

thanks gbmitie, yes im using USALS i did unscrew the lnb cable at back of receiver and back on again unfortunately no luck
Just tried the go to zero on the box
Have gone to Hotbird then Menu-installation-satellite settings-go to zero-go
then tried west satellites but no signal or dish not moving

[chopper1]

thanks Echelon it may be the west limit has changed though i didn't change anything
not sure how to do this though can get as far as the menu with the satellites with red tick, on right hand side motor says none now it usually says diseq or USALS must have changed something when going to zero?
Ive lost everything now except 13 east lol

[echelon]

make sure the sats you want are ticked on the left side of the menu

on the right hand side , you want

Dseqc 1.0/1.1 = NONE
Uncommitted = NONE
22K Tone = ON
Polarity = 13/18 V
Motor = DiseqC1.2/USALS
Unicable = NONE

save and exit

go back in and click OK on the motor part on the right

usually its on GO TO SATELLITE

you can set the east and west limits in that part with left and right arrows, as well as your latitude and longitude etc

[gbmitie]

can you get to dish and remove cable, and then re-connect, also try those buttons. ie make dish move to west/east.

this is from the manual.

SatelliteSetting
lnlnstallation page, select SatelliteSetting and press <0K>.
ln the page displayed, you can use lhe <Left/Righb buttons to change
the mode, and set the proper salellite parameters.
(1) Press <Up/Down> toselectamonq satellites.
(2)Press<0K> to confirm the selection of the cutrently focused satellite.
(3)Press<Righb to go to the satellite parameter selting page.
(4)Press<Red> to go into the SAT/TP lilanager page.
(5)Press<Green> to go into the Automatic SAT Scan page.
(6)Press<Yellow> Goto postion when motor is Diseqc1.2/USALS.
Notice; Motor sotting : Switchfocusto motor items, swilchto Disqc1.2/USALS,
press <0K> enlerMotorsetting Page, aftersetDisqcl.2/USALS,you must Press
Storesaveit.unicablesetting : As Motorsettling


I'm using a solo2 these days.

[chopper1]

thanks echelon just not sure what the east or west limits are or how to set them for 28 for astra uk east and 30 west for hispasat

[echelon]

you would choose say astra uk 28 east (or 42 east in my case) in your satellite menu, the dish and motor will move to that location (usually)

then you go into your satellite settings , motor , ensure it say 28 east (or whatever) at the top ,and then choose east limit and go down to store and OK to store it and say yes to save data

for 30w , its rinse and repeat but choose 30w first, then go into the west limit and ensure it says hispasat 30w or whatever at the top and choose store west limit and down to store and ok and save it when it asks to save data

[gbmitie]

I think I fixed my motor today, I cut off a bit of lead at both ends and remade them and for the moment all working again. Have you a manual for the motor? From memory to reset I think you send to 0 then remove cable from motor not reveiver. Power off receiver then re-attach cable to motor and power on then select 0.8west and it should either receive channels or move slightly and then receive.

[KARABANGA]

Hi In the Spiderbox 6000 motor menu you have the manual option to move the dish manually east or west to determine if dish is actually moving..try this method
1) Using USALS send dish to a satellite that you know is working ie Hotbird 13 east.
2) Go into motor menu and make sure you have the following two indicator readings:
Red line - this indicates if your cable/Lnb are working -it should have a reading of 72.
Blue line- this is the satellite frequency quality reading. ie 60% 64% etc. This indicates you have found a satellite . If the reading is zero its means you are not on a satellite or your frequency is incorrect. Remember when using a motor you must have valid frequencies in your TP list otherwise you will never find the satellites.
3) When you are on a satellite ie Hotbird and you have a blue TP quality reading
then in motor menu go to MODE option and select Position..this is the 1.2Disecq manual mode to move the dish.
4) Move cursor to the Direction option- this is for moving the dish east or west manually. To go west you press the left volume button next to the OK button. When you press this button you will see the word West flashing up. To go east you press the right volume button and you will see the word east flashing whenever you press the button. By moving the dish west or east you should notice the blue quality reading changing- this indicates that the motor is moving ok. If the reading does not change after say 7 moves west or east then motor is not moving. This could mean that motor is maybe faulty. Hope this helps.. Regards

[chopper1]

thanks tried this Karabnga moved the dish west the blue signal bar did not reduce or disappear it looks like either the motor is stuck or not moving west beyond hotbird, not sure how i check my west limits? the co-ordinates are fine for each satellite

[KARABANGA]

Hi If the blue signal reading does not change when going west then try going east and see if it changes...another option is to select Disable Limits in mode option. Also double check that all the satellites you wish to go to have a tick next to them .Then try to send dish using Usals to say 30 west..you can tell if dish has moved by looking at it. Hope this helps... Regards

[chopper1]

thanks i will try the east first im sure it is movng in that direction its moving west from 13 east that is the problem
by disabling limits will it over extend the dish east or west?

[echelon]

yes it would until you set the limits again in the menu

so a reset means it would travel as far east and west as is possible, which is why you have the option to set a limit for both east and west, in case it may hit a wall for example

[chopper1]

signal disappears when i move dish to east so will try disabling limits, not sure how i will know when im on 0.8 west or 5 west or 30 west suppose if i find a similar transponder to hotbird will find out

[KARABANGA]

hi... in my opinion limits are not necessary..you just need to make sure you have a wall mount long enough so that the dish can turn full circle east or west without touching anything.By using the manual 1.2Disecq option you store the satellite positions as you find them thus the limits will be set automatically for each satellite.. With USALS you cannot store satellite positions as its an automatic search .the motor will move the dish and stop on the motor dial corresponding to the degree of the satellite ie Hotbird 13 east means the motor should stop around the 13east mark on the dial if its 30 west then motor should stop around the 30west mark on the dial etc etc.
I have installed many motors and have never set any limits its a question of knowing what youre doing in my opinion.

[chopper1]

cheers so do you use Diseq rather than USALS Kabangara?

I do watch 30 west hispasat a lot its really the only west satellite i do watch

So on have you a quick fix how can i get the dish from 13 east to hipasat if it does not work through the menu ?

[echelon]

I have a fixed sly zone 2 dish with quad lnb pointed directly at 30w on my back wall and so I can select it if I want to from some of my boxes using diseqc switches, same as I have a zone 1 sly dish pointed at 28 east as well fitted with an OCTO lnb that feeds my sly plus box as well as VU boxes around the house

an alternative to using a diseqc switch for this task is to use a manual A - B switch , selecting either your motor or the 59cm 30 west dish if you fitted one just for 30 west, like I have (been there about 12 years or more now)

my point ? you have several options for 30w , in addition to using your motor

it doesnt fix your motor issue, but would fix your 30 west issue, ie:- think outside the box

ps:- our point about disabling the limits is we are trying to diagnose why it wont go west past a certain position, so apart from it being faulty, we are assuming that for some reason you have the west limit set at hotbird, whereas the east limit is either NOT SET or is at say 28.2e or 39e or 42e for example

setting the west limit at 13e would mean it would not go any further west than hotbird, so we are assuming that you have inadvertently set that western limit and we are trying to get you to release that limit by a reset

[chopper1]

thats a good set up Echelon you have ! I can pick up all the east satellites except 7 east, have 13, 16, 19.2, 23.5, & 28.2 coming in ok

Im going to have a go at this either tomorrow or Saturday morning, if i could keep in touch? thanks

Need to know if the motor is faulty !

[echelon]

yep, it could be , so ideally you replace the spiderbox with a different diseqc receiver and try moving the motor to 30w, or by hand if your motor has buttons on it to move it manually ?

by having a dish pointed at 30 west you get a fixed dish system, ditto for 28.2 east which is what sly do

shame you dont live in manc as I have a few spare dishes you could have which you could mount for 30w or 28 east etc , one 80cm dish of mine actually has 13e + 19e + 28.2e on an lnb rack as seen in the sticky threads here in the lnb section (or dish section , or both , lol) - this uses a diseqc switch system and also includes my dish at 30w as well (most diseqc switches are 4 way but others are available) - a manual switch is 2 way , A + B + Common - where COMMON goes to your spiderbox and you switch it by hand , like a light switch

but most people do not want several dishes , hence why you have a single motorised dish and a spiderbox system, I get that

but as you get what you generally need , adding a dish pointed at 30w seemed a simple enough solution, and although a zone 1 39cm dish MAY do the trick, I know for a fact that a 59cm zone 2 sly dish will work because I use one myself

[KARABANGA]

Hi In my opinion USALS is always the best option..as its an automatic finder and 1.2Disecq is a manual and store function ie you need to move the dish manually to all the sats you want and store their positions. USALS is better because when you found the first satellite it will calculate the distance between each satellite and stop when it reaches the satellite..Whether you use USALS or 1.2Disecq you will need to tweak the dish until all the sats are found....assuming your motor is working ok. Regards

[chopper1]

i do have a spare receiver in the bedroom not set up for motorised, i could maybe try this to see if dish moves west, that would rule out a receiver problem

[chopper1]

i have now connected up the spare receiver its on 23.5 east not set up for motorised

i have moved the dish west trying to pick up 0.8 West signal bars still showing at 13 east it must me the motor problem

[JOE.MADDISON]

if dish moves from 28 to hotbird then motor could be ok ,disconnect cable to dish, do a factory reset on satbox.download latest software,and reflash box ,then start from scratch

[KARABANGA]

Hi i would recommend that before doing any factory restores its advisable to backup all your data to a USB..then do a factory reset and then restore your data from the USB. If a motor is faulty doing any factory resets will not solve the problem. The motor is actually moving west when going from say 28 east to 23 19 or 13 east. Problem may be due to limits being set or satellites not recognized by the motor ie satellites have not been setup correctly for motor......Regards

[JOE.MADDISON]

if you save the data you will probable y reinstall the same fault

[KARABANGA]

Hi ..Its very unlikely to be a software issue.as motor is actually moving east to west..its worth a try..also if you have a motorized system its best to have a backup rather than starting from zero..very time consuming.

Regards.

[chopper1]

happy days, i disabled the limits tried to move dish to 0.8 west & no signal

Then tried 30 west hispasat dish moved west and bingo! signal good again, wonder what happened to cause the problem in the first place??

havent tried moving dish back east should be ok though

[KARABANGA]

Hi..At last its working again...we assume. I personally would not set any limits. the motor has its own limits set when it goes from one satellite to another. Remember that the Spiderbox is very slow in moving the dish and you should allow time for the motor to reach the satellites. Also do make a backup of your data to USB..you may need it one day. If you require further advice let us know. Regards

[chopper1]

hi guys,
was moving the dish there and the power cut out the spiderbox rebotted itself before the dish got to the position, now i have no signal on any satellites?
help much appreciated!
thanks, Chopper

[KARABANGA]

Hi Is the box actually working??? If its working then go into Menu - Satellite settings and check if you get the red signal at 77%..it could a cable problem. Also does dish move,,check for green light on motor...I suspect its a cable issue if box is working. Also when its fixed make a backup of your settings to USB in case you need to restore -this is very important if you have a motorized system. Regards

Regards

[chopper1]

thanks, tried my spare receiver and the dish is moving and stored the main satellites by diseq

the main receiver must be faulty or else the USALS settings have gone haywire as i can't pick up a signal on any and the dish is all over the place

looks like i will have to start from scratch and reload the channel list and set up USAL longitude/latitude co-ordinates again?

[KARABANGA]

Hi If your spare receiver is picking up satellites using USALS then the dish is ok...if the Spiderbox is moving the dish but not stopping at the correct locations then probably USALS settings are incorrect..you can try to locate satellites manually by using the 1.2 disecq(Position) method ...and move dish manually east or west till you pick up a signal and storing the position......Regards